FAQS

Our mission is to create affordable, comfortable, and modern streetwear that people can wear with confidence every day. We focus on quality, simplicity, and consistency, designing versatile pieces that combine clean aesthetics with all-day comfort.

We accept all major credit cards, PayPal, and other secure payment methods.

You can place an order directly through our website by adding items to your cart and following the checkout process.

We begin processing orders as soon as they are placed to ensure fast dispatch. If you need to make changes or cancel your order, please contact us immediately at enquiry@m8h9.com.au. While we cannot guarantee changes can be made once processing has started, we will do our best to assist.

At this time, we only ship within Australia. We are working towards expanding our shipping options in the future. Please stay tuned for updates.

Orders are typically processed within 1–3 business days. Once dispatched, delivery within Australia usually takes 3–7 business days depending on your location. You will receive tracking information once your order has been shipped.

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

We do not offer returns or refunds for change of mind, incorrect sizing, or personal preference. However, if your item is faulty, damaged, or incorrect, you may be eligible for a repair, replacement, or refund in accordance with Australian Consumer Law. All approved returns must be unworn, unwashed, and in original condition with tags attached.

To request a return for a faulty, damaged, or incorrect item, please contact our customer service team at enquiry@m8h9.com.au with your order details, a description of the issue, and clear photos. All requests must be approved before sending any items back.

Please refer to the size guide on each product page for detailed measurements to help you choose the best fit. If you’re unsure, feel free to contact us before placing your order.

Our products are made from high-quality 100% cotton (as per product specifications), designed for comfort and durability.

You can reach our customer service team via email at enquiry@m8h9.com.au or through the contact form on our website.

Not at the moment. We don’t currently offer gift cards, but we may introduce them in the future. Please stay tuned for updates.

We occasionally run discounts and promotions. Follow us on social media to stay updated on future offers.

We are conscious of our environmental impact and are actively working to improve our practices as our brand grows, including exploring more responsible materials and production methods.

We work directly with our manufacturing partners and maintain visibility over our production process. We are committed to responsible production practices and continue to improve transparency as our brand grows.

Follow us on social media to stay up to date with new arrivals, promotions, and future releases.

We currently operate exclusively online. From time to time, we may participate in pop-up events or markets, which will be announced on our website and social media.